Distinguished Support & Service
Network Operation Center (NOC)
At Gulfnet, we pride ourselves on our highly acclaimed Network Operations Center (NOC). We take a proactive approach to customer support and partner management in order to provide the highest level of customer service and technical support. This serves as a mission control for the network at the heart of the company’s business.
By using our reliable NOC facility to serve as either your primary or supplementary network operations resource, our Customers can allocate resources more effectively and cut costs without sacrificing network stability.
- Service management (24 hours a day, 365 days a year)
- Our systems are backed by high security access control, 100% reliable power and environment control as per international standards.
- We perform continuous alarm monitoring and health checks to ensure that our DR systems are operational.
- Our 24X7 helpdesk support (by phone and e-mail) is available to record incident requests and address these requests as per the desired SLA.
- We provide multi-language support to clients across the globe.
We strive to provide a differentiated service to our customers through
- Unparalleled Customer experience
- A comprehensive integrated Network service
- Remarkable people who always deliver
We offer a suite of services & integrated solutions in network, voice, Datacenter & ICT services to Large corporations, Government & Defense, Small & Medium enterprises, Carriers & Network operators, through our integrated, scalable & interoperable network assets to establish processes and systems that deliver reliable & resilient services across geographical boundaries and technologies.
Assist enterprises achieve their goals by eliminating complex deliverables & offering an integrated data, voice, business continuity (datacenter) and ICT services, thus becoming the leading next generation enabled delivery platform.